Frequently asked questions

Frequently Asked Questions

  1. Q. How durable are Teucer LED strips?

    All of our LED Strip products feature a minimum of 2oz PCB board, enabling greater product longevity and withstands heavy handling during installation.

  2. Q. How good is the adhesive on the LED strip?

    All our LED Strip features a powerful 300MP adhesive. This offers exceptional heat resistance, thus ensuring products are secure and do not peel off surfaces with time.

  3. Q. What is the colour consistency of Teucer products?

    Due to the manufacturing process of LED chips, it is difficult to produce exactly the same colour temperature on consecutive batches. This factor can cause major issues to installers when purchasing products for on – going projects over a prolonged time period, or if simply requiring product replacements.

    At Teucer we combat this issue via three methods,

    1. Using high quality LED chips with a maximum variance of 100 – 200 kelvins.
    2. Securing a bulk of LED components at a time and implementing a rigorous batch stocking process.
    3. A ‘photometric report’ archive of all sold LED strip enables us to trace back the exact colour temperature of any order.

    This enables us to provide accurate consistency that projects require.

  4. Q. Can your LED strips be used for different environments?

    Teucer supplies two types of strips.

    IP20: Non waterproof and ideal for indoor applications e.g. commercial applications- offices, meeting rooms, conference rooms, lobbies, reception areas etc. and residential applications.

    IP65: Suitable for indoor and outdoor applications manufactured with an IP65 waterproof silicone housing. These LED light strips offer water resistance against sprays of water, and are ideal for use in signs, kitchen or bathroom lighting along with many custom illumination projects whether commercial or residential.

    Please note that the product is not submersible and we always recommend the use of profiles and diffusers when used in outdoor or humid application. Please contact us for further guidance with specific IP65 requirements.

  5. Q. What are the maximum distances recommended for running LED strips?

    Teucer does not recommend running LED strip lengths longer than 15mtrs due to volt drop issues. Our compatibility chart lists suitable drivers based on LED strip wattage and lengths.

    Power consumption table

     

  6. Q. Why do long runs of LED strip appear dimmer towards end of the run?

    This is a common consequence of voltage drop. This means that the voltage along the length of the cable diminishes as electricity travels away from the power source.  The longer your runs get, the lower the voltage is at the point of use.  Cable size (thickness) is an important factor that affects voltage drop, as a thinner cable will suffice for shorter lengths without any problems and a larger cable will be required for longer runs to prevent any voltage loss.

    In some cases, you may need a larger power supply if the LED’s appear dimmer along the strip length. Not all of the difference may be due to voltage drop. Voltage loss could be a contributory factor and these are caused by poor connections or contacts, damaged conductors or insulation problems.

    Power consumption table

  7. Q. Can I connect my LED strips together with clips or do I need to solder?

    Teucer supply a wide array of connectors which are suitable specifically to the LED type strip required. Ranging from corner connectors to single ended connectors. This gives an alternative to soldering when not required.

    Please refer our LED strip accessories

  8. Q. Can Teucer cut my LED strips to length?

    Teucer offers a customisation service whereby LED strip lengths are customised to exact lengths required for IP20 & IP65 LED strips and also including LED profiles and diffusers.

  9. Q. Are your LED’s compatible with standard dimmers?

    Yes. Teucer’s LED dimmable drivers are compatible with dimmers and control systems which are widely used in the industry.

    Please refer to https://www.teucerled.co.uk/dimmerscompatibility

     

  10. Q. Do you offer wiring assistance?

    Teucer product datasheets contain wiring instructions and specifically we supply installation instructions towards ensuring a trouble free installation.

  11. Q. What is your delivery period?

    Teucer offers a next day delivery for all standard orders excluding customisation orders within the UK. International shipments will take longer due to customs clearance.

Troubleshooting

  1. LED strip does not light up
    • Check that the correct the polarity of the cables are adhered to (+) to (+) and (-) to (-)
    • Ensure that the LED driver / receiver connected is supplying power to the strip.
    • Ensure that the connection cables are stripped back far enough and not pushed too far into the connection terminal enabling a good connection and not loose.
    • Check any switch or dimmer connections from the power supply to the LED Strip. Consider testing the controllers and their batteries too.
  2. Part of the LED Strip is not lighting up
    • Check the connections to the part of the LED Strip which is not lit up.
    • Check that the correct the polarity of the cables are adhered to (+) to (+) and (-) to (-) when joining or connecting strips.
    • Ensure that strip connectors are correctly installed and clamped down securely.
    • Check whether this section of strip has been damaged. If only one “section” (LEDs between 2 cut points) is out, simply cut out that “section” and splice to the other length of strip or add a new section as replacement.
  3. LED Strip lights up, then turns off
    • Your power supply may not be adequate for the length of the LED Strip lighting you are powering. Make sure the combined wattage of all the LED strip lengths connected do not exceed the LED driver max output. If this is the case, install a higher wattage or reduce the combined watts used by shortening the length of the LED Strip lighting.
  4. LED’s appear Dim
    • Measure the voltage at the point where the strip appears dimmer to identify whether there is a volt drop.
    • This could be the result of voltage drop. Decrease the length of your power feed wires or use thicker gauge wire between the LED driver and the LED Strip.
    • Use shorter lengths of LED Strip lighting or consider a different strip layout or add additional drivers.
    • Ensure that the connecting cable from the driver to the strip is accounted for within the strip length/ driver size calculation
  5. Receivers and or controller not switching or controlling the LEDs
    • Firstly, disengage any mains supply power and check that the controller has a power supply/ batteries connected and functioning.
    • Ensure the remote and receiver are synchronised to work together.
    • Check that the connections from driver to receiver and receiver to the LED strips are connected as per the installation instructions.